I want to know check-in time. And can I early check-in ?
Our check- in time is from 15:00.
You can procedure of check-in from 14:00.
But you can’t enter your room before 15:00.
And you can store your luggage before you check-in.
I want to know check-out time. And can I late check-out ?
Our check- out time is until 11:00.
I'm sorry, you can’t stay our hotel after 11:00.
if you stay after 11:00, you should pay room charge.
Can you hold the luggege before check-in or after check-out ?
I can hold your luggege before your check-in or after check-out.
Do you have car a parking lot ?
We have free parking.
Can I send the luggege to your hotel in advance for my stay ?
You can send your luggage before you check-in.
I want to know the accomodation charge. And how much the hot spring tax ?
The accomodation charge varies depending on the number of people and stay date.
We will calculate the fee based on the per person's charge (not room charge).
And you chould pay the hot spring tax 300 yen per an adults.
I want to know the price for children
・Children of elementary age (those with bedding and Buffet meals) ・・・ 70％ for Adult
・Infant (those with bedding and Buffet meal) * From 3 years old to a preschooler ・・・ 50％ for Adult
・Infant (with no bedding and) * From 3 years old to a preschooler ・・・ 3,850 JPY (including Buffet meal)
・Baby (with no bedding) * From 0 years old to less than 3 years old ・・・ Free (including Buffet meal)
※One child fee will become same fee as an adult when you have only one adult.
※If you have some children, you should tell us the number and age of children before you stay.
Do you have free Wifi ?
You can use Wifi in our hotel.
The ID is 「Nonokaze」, no passward.
What time will can I see the fire works ? And Can I see it inside hotel ?
The fire work will start form 20:45. The period is from the end of April until October 31st.
You can see the fireworks from your room and inside our hotel during 20:45 ～ 20:50.
After 20:50, you can't see it from hotel because the fireworks will leave from our hotel.
We recommend to see it out side of our hotel, or take the fire work cruise.
Can I go on a day trip?
I'm sorry, our hotel is for only stay guests. You can't use our hotel on a day trip.
If you don't have accomodation reservation, you can't enter our room and public bath.
And people who are more than the number of reservations can not enter the room and bath.
That is a crime. We will call the police if we will find that action.
※But you can use only hotel shop on a day trip.
Do you have car or bicycle rental ?
I'm sorry, we don't lend cars and bicycles.
You can borrow the car at Toya station or Date city.
And you can borrow the bicycle at Takayanagi-Syoten（高柳商店）, it is 5 minutes on foot from our hotel.
Do you have an ice machine?
I'm sorry, we don't have an ice machine in our hotel.
You should buy the ice at hotel shop.
Is there the staff who can speak English or Chinese ?
There are a few staff in our hotel..
Is there any massage machines in your hotel ?
Yes, we have some machines inside hotel.
Is there any PC in your hotel ?
Yes, you can use PC at lobby floore and 3th floore in Spa-resort building.
Is there a swimming pool ?
No, I'm sorry there is no swimming pool.
Is there a gym ?
No, I'm sorry there is no ｇｙｍ.
Is there ｌaundry service ?
No, I'm sorry there is no ｌaundry service.
Do you have room service?
No, I'm sorry there is no room service.
Do you sell any food at midnight?
No, I'm sorry we don't sale any food at midnight.
Please go to convenience store. it is 5 minutes on foot from our hotel.
Do you have facilities that children can play in your hotel ?
There is the Karaoke BOX in our hotel.
I want to know how to know amend or cancel my reservation.
We have 2 shuttle bus service.
One is the free shuttle bus between Sapporo station and our hotel.
The other is the bus between New Chitose Airport and our hotel.
※The bus is one way 1,000 yen for 1 person
Please check accese page for detail. http://en.nonokaze-resort.com/access
If you use the buses, you need to make a reservation in advance.
The bus reception will be closed as soon as the seats will be full.
How should I do go to Toya station ?
Sorry, we don't have the pick-up service to Toya station.
Please take public bus or taxi.
It takes about 20 minutes to our hotel.
If you take taxi, it takes about 2,000 yen
How should I do go to Niseko ?
Sorry, we don't have the pick-up service to Niseko.
You should use JR train from Toya station, please take public bus or taxi for going to Toya station.
From Toya station, please take train for Hakodate and get off at Oshamanbe station.
From Oshamanbe station, please take train for Otaru and get off at Niseko station.
How should I do go to Noboribetsu ?
Sorry, we don't have the pick-up service to Noboribetsu.
You should use JR train from Toya station, please take public bus or taxi for going to Toya station.
From Toya station, please take train for Sapporo and get off at Noboribetsu station.
How should I do go to Hakodate?
Sorry, we don't have the pick-up service to Hakodate.
You should use JR train from Toya station, please take public bus or taxi for going to Toya station.
How should I do go to Hotel from Toya station?
Sorry, we don't have the pick-up service from Toya station.
From Toya station, please take public bus or taxi.
The bus is Donan bus(道南バス) for Higashi-machi(東町)
Please get off the bus at Sakuramachi(桜町) stop.
From the bus stop, it takes about a few minutes on hoot.
If you use taxi, it takes about 20 minutes to our hotel.
The fee is about 2000～3000 yen
How should I do go to Hotel from Niseko?
Sorry, we don't have the pick-up service from Niseko.
You should use JR train from Niseko station.
From Niseko station, please take train for Oshamanbe and get off at Oshamanbe station.
From Oshamanbe station, please take train for Sapporo and get off at Toya station.
From Toya station, please take public bus or taxi.
The bus is Donan bus(道南バス) for Higashi-machi(東町)
Please get off the bus at Sakuramachi(桜町) stop.
From the bus stop, it takes about a few minutes on hoot.
If you use taxi, it takes about 20 minutes to our hotel.
The fee is about 2000～3000 yen
How should I do go to Hotel from Noboribetsu?
Sorry, we don't have the pick-up service from Noboribetsu.
You should use JR train from Noboribetsu station.
From Noboribetsu station, please take train for Hakodate and get off at Toya station.
From Toya station, please take public bus or taxi.
The bus is Donan bus(道南バス) for Higashi-machi(東町)
Please get off the bus at Sakuramachi(桜町) stop.
From the bus stop, it takes about a few minutes on hoot.
If you use taxi, it takes about 20 minutes to our hotel.
The fee is about 2000～3000 yen
How should I do go to Hotel from Hakodate ?
Sorry, we don't have the pick-up service from Hakodate.
You should use JR train from Hakodate station and get off at Toya station.
From Toya station, please take public bus or taxi.
The bus is Donan bus(道南バス) for Higashi-machi(東町)
Please get off the bus at Sakuramachi(桜町) stop.
From the bus stop, it takes about a few minutes on hoot.
If you use taxi, it takes about 20 minutes to our hotel.
The fee is about 2000～3000 yen
How should I do go to Rusutsu Resort from your hotel ?
If you have car, it takes about 40 minutes between Rusutsu resort and our hotel.
And if you don't have car, please take Donan bus(道南バス) .
How should I do go to Mt.Usu from your hotel ?
You should take taxi from our hotel.
It takes about 10 ～ 15 minutes
Is there any convenience store and drug store in the vicinity?
Yes, there are convenience store and drug store near our hotel.
Is there any Ramen shop in the vicinity ?
Yes, there are some Ramen shop near our hotel.
Could you tell about nearby tourist spot ?
There are Pleasure boat of lake Toya, Bear ranch at Mt.Showashinzan and Ropeway at Mt.Usu.
You should take taxi from our hotel to Bear ranch at Mt.Showashinzan and Ropeway at Mt.Usu.
It takes about 10 ～ 15 minutes
And I'm sorry we don't have tourist tour service.
There is the Date Country Club in Date city for nearest ski area.
Please check about the resort below URL http://www.date-country-club.com/
You should take taxi from our hotel to the Date Country Club.
It takes about 20 minutes
About rooms
Do you have non-smoking room ?
All of our rooms are non-smoking.
There are some smoking area in our hotel.
If you smoking in the room, you should pay extra charge.
If we have over 2 rooms, we can stay on same floor ?
If you have same type of rooms, we will prepare on same floor.
But sorry, if you have different type of rooms, same floor (side by side) is not available.
Can you make a promise to arrange the floor of our room ?
Sorry, we can't make a definite promise to arrange your request.
This is subject to availability upon arrival.
And basically, you can't change the floor of your room after you check in.
Can I grade up our room ?
If you pay the extra chargeper a person,
you can change your room for grade up.
Please check our web site for our room. http://en.nonokaze-resort.com/room
If you need grade up, you need to make a reservation in advance.
The reception will be closed as soon as the rooms will be full.
Do you have Wifi in your room ?
You can use Wifi in your room.
The ID is 「Nonokaze」, no passward.
How much is the addition bed ? Can you prepare the addition bed in twin room ?
You need to pay 3,300 yen per a bed (Japanese futon).
But we can't prepare the addition bed in twin room.
Our group is over 3 persons. Can you prepare additional bed ?
The twin room is the capacity of the room is until 2 persons.
If you are group is over 3 persons, you should choose Japanese Western-style room.
2 persons sleep in bed.
The other sleep in extra Japanese bed (futon) on tatami.
We will prepare extra Japanese bed between 6 pm and 8 pm on that day.
Can I enter the Japanese Western room with my shoes on ?
I'm sorry. It is not avilablele.
Please take off your shoes in the room.
Do you have large bed ?
I'm sorry we don't have large bed.
All rooms have twin bed.
Is there a room wear ?
Yes, there are Yukata, Monk's working clothes and pajamas.
It is akay to move in our hotel while wearing a Yukata and Monk's working clothes.
And if you have some Elementary school student or infant in your group , Japanmese French and Kaiseki is not available.
If you want to reserve Japanse French and Kaiseki, you need to make a reservation before 5 days.
So we can't accept to change your supper for Japanse French and Kaiseki on that day.
And Japanse French and Kaiseki reception will be closed as soon as it will be full.
And if you can't eat seafood or you are vegetarian, please don't choice Japanse French and Kaiseki supper.
Could you tell me the Buffet dinner time and Can I book the table before ?
Buffet restaurant start at 17:00, 17:30 or 18:00
※We will tell detailed start time at your check-in time.
The last order is 20:30.
It is free admission between start time and last order time.
I’m sorry, it is no reservation table at Buffet restaurant.
We can't make a definite promise to arrange request position of your table.
We will tell you where the table is when you come to the restaurant
Could you tell the start time Japanse French and Kaiseki.
You can choice the time, 17:30, 18:00 or 19:00.
How much if I change for Kaiseki.
For changing your supper for Kaiseki, you need to pay 11,000 yen per a person for extra charge at front desk.
If you understand this fee, we prepare Kaiseki supper.
And if you have some Elementary school student or infant in your group , Kaiseki is not available.
If you want to change, you need to make a reservation before 5 days.
So we can't accept to change your supper for Kaiseki on that day.
And the Kaiseki reception will be closed as soon as it will be full.
And if you can't eat seafood or you are vegetarian, please don't choice Kaiseki supper.
How much if I change for Japanse French ?
For changing your supper for Japanese French, you need to pay 7,700 yen per a person at front desk.
If you understand this fee, we prepare Japanese French supper.
And if you have some Elementary school student or infant in your group , Japanese French is not available.
If you want to change, you need to make a reservation before 5 days.
So we can't accept to change your supper for Japanese French on that day.
And the Japanese French reception will be closed as soon as it will be full.
And if you are vegetarian, please don't choice Japanese French supper.
Can I eat supper in my room ?
We don't provide your supper to you room.
・Buffet is in restaurant NAMINO-OTO
・Japanese French is in resutaurant KAZE-NO-OTO
・Kaiseki is in private restaurant NONOKAZE-SARYO
Please check the below website. http://en.nonokaze-resort.com/meal
Do you have special cooking for vegetarian ?
If you pay extra charge 1,100 yen, we will preapre fried vegetables for vegetarian.
If you need it, please contact to us again by the day before.
Can I use the restaurant on a day trip?
I'm sorry, our hotel is for only stay guests. You can't use our hotel on a day trip.
※But you can use only hotel shop on a day trip.
Can I have lunch in the hotel?
I'm sorry, there is no lunch restaurant in our hotel.
Do you have ｂar and pub inside your hotel?
I'm sorry, there is no ｂar and pub in our hotel.
About bathing
Do you have the private hot spring ? And could you tell available time
Yes, we have. It costs 3,300 yen for 50 minutes.We recommend booking it in advance.
You can use private hot spring at
・16:00~16:50
・17:00~17:50
・18:00~18:50
・19:00~19:50
・20:00~20:50
・21:00~21:50
・22:00~22:50
・23:00~23:50
The private hot spring reception will be closed as soon as it will be full.
Can I take public bath with swimming suits ?
You can't use swimming suits at pablic bath.
And please don't put in a bathtub your towel
How many public bathes do you have ? And could you tell about available time of pblic bath.
We have 2 public bathes,
open air bath at Spa-resort building 9th floor and public bath Showa no Yu（昭和乃湯） at Nonokaze-club 2nd floor.
You can use our pablic bathes until you check-out.
But we clean the bathes at lunch time.
And we will clean the public bath Showa no Yu（昭和乃湯） from 1:30 am to 2:30 am
After that, we will clean the open air bath from 2:30 am to 4:00 am.
You can't take the public bath at cleaning time.
Can I take public bath If I have tatoo ?
I'm sorry, if you have tatoo, you can't take public bath.
Thank you understand.
Can I bring cell phone or camera in the public bath ?
I'm sorry, Please don't bring the cell phone, camera and any photographing equipment.
That is a crime. We will call the police if we will find that action.
Are there any towel in the public bath ?
I'm sorry, there is no towel in the public bath.
Please bring it from your room and after taking the bath, bring back it to your room.
Can I enter the pubric bath with my shoes on ?
I'm sorry. It is not avilablele.
Please take off your shoes in the public bath.
Is there shampoo, rinse, soap in the public bath ?
Yes, there is shampoo, rinse, soap in the public bath.
Is there a cosmetic on the female public bath ?
Yes, there is toner, milky lotion, makeup remover in female public bath.
Is there water cooler at public bath ?
Yes, there is a water cooler at public bath.
About other
Do you provide special service for birthday or anniversary ?
We can prepare the cake for your celebration.
The cake is Strawberry short cake(diameter 15 cm size)
The fee is 3300 yen.
If you order the cake, I have some question.
・What message do you want to write to your cake ?
・haw many candles do you need?
・When and where do we serve your cake for you, dinner or your room?.
Please specify the concrete for your time
Please answer these questions.
日本語